Focus on your business — we take care of the workstations
Every minute a computer is down is a minute of lost work. Xion IT Group’s Desktop IT Management service handles monitoring, maintenance and security of your systems, so your team can work without interruptions.
Through the XION MSP platform we give small, medium and large companies — as well as offices and professional firms — enterprise-grade technical support at a competitive, fixed monthly fee.
What we do for you, every day
- Helpdesk with remote support — a technician connects to the workstation and solves the issue in minutes;
- Continuous monitoring of every device — servers, PCs and peripherals are watched proactively; many anomalies are fixed before you notice them;
- Multi-channel support — phone, email and web, with a dedicated consultant;
- Patch management — system and security updates applied consistently, closing vulnerabilities before they are exploited;
- Operational security — scheduled antivirus scans and periodic security checks;
- Preventive maintenance — disk health checks, performance optimisation, power policies;
- On-site interventions across Italy whenever physical presence is needed.
How it works
- Free assessment visit — a consultant maps your devices, risks and working habits;
- Fixed-fee proposal — sized on workstations and service level, with no hidden costs;
- Onboarding — monitoring agents installed and a full inventory taken, without stopping anyone;
- Steady state — helpdesk, preventive maintenance and periodic reports in plain language.
Every intervention is documented and indexed: the history of your systems remains yours. And contracts are not locked behind hidden multi-year renewals — we keep clients with service, not clauses.
Why it pays off
An internal IT department is expensive; neglected IT costs more. Desktop IT Management gives you the best of both: specialist skills always available, predictable spending and contractual response times. The result: less downtime, more productivity, and IT costs finally under control. Talk to us — the first assessment is free.